Return Policy

Thank you for purchasing a product from Prettyootd. Our return policy is designed to ensure a smooth and satisfying shopping experience. Please read the following terms carefully:

Return eligibility: To be eligible for returns, items must be unused, in the same condition as received, and in the original packaging. Returns must be initiated within 30 days of the date.

Non-returnable items: Certain items, such as lingerie, swimwear, and personalized or final sale items, are not returnable. Please see the product description for details.

Return process: Contact our Prettyootd customer service team to initiate the return process. Clearly state the reason for your return and provide your order number. Our team will guide you through the return process and provide you with a return authorization.

Return shipping: The customer is responsible for return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure receipt of your return.

Refund process:Once your return is received and inspected, we will notify you to approve or deny your refund. If approved, your refund will be processed and points will be automatically applied to your original payment method within a certain number of days.

Exchanges: If you need to exchange an item, please contact our customer service team. Exchanges are subject to product availability. Damaged or defective items:

If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return your item and arrange for a replacement or refund.

Contact information: If you have any questions or concerns about returns, please contact our customer service team at balilvyou@hotmail.com
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Policy changes: This return policy is subject to change without prior notice. Please check back regularly for any updates. Thank you for choosing Prettyootd. We value your satisfaction and are committed to resolving any issues promptly.